Shipping, Warranty & Returns Policy
Shipping
Once shipped, customers will receive an email with tracking information to monitor the delivery. Please allow 4-7 business days for delivery in the US, EU, and Israel, and up to 2-4 weeks elsewhere (international delivery times may vary). While we strive to deliver your order as soon as possible, unexpected events may lead to extended delays so please allow a little extra delivery time.
Tempdrop is currently not shipping to some countries/areas. Click here for a full list.
Countries with exclusive local distributors:
| France | Tempdrop is exclusively available through our local partner Hollis. | Click to order: Laboratoirehollis.fr |
| Poland | Tempdrop is exclusively available through our local partner Zaplanujrodzine | Click to order: Zaplanujrodzine.pl |
| United Kingdom & Ireland | Tempdrop is exclusively available through our local partner femme health |
Click to order: femmehealth.co.uk |
| Czech Republic & Slovakia | Tempdrop is exclusively available through our local partner Bagniari store |
Click here to order: bagniaristore.cz |
Tempdrop Shipping rates will be added at checkout before payment is processed.
Returns & Refunds
We want you to love your Tempdrop! If things don’t work out, we’ve got you covered with one of two options.
Refund Options
| Refund Type | How It Works | What’s Required? | Refund Details |
|---|---|---|---|
| 30-Day Change of Mind | If your Tempdrop is still sealed and unused, you can return it within 30 days of delivery. | - Request a return within 30 days. - Send us a photo showing the silver seal sticker is intact. |
- Refund of the product price. - A $20 processing fee applies. - Original shipping costs are not refunded. |
|
One-Year Satisfaction Guarantee (Optional upgrade at purchase) |
Try Tempdrop risk-free. Upgrade to the One-Year Satisfaction Guarantee at the time of purchase. If you are unsatisfied with Tempdrop, you can request a refund anytime within 12 months. | - Request a refund within 12 months. - Your Tempdrop sensor must be in good working condition. |
- Refund of the product price. - A $20 processing fee applies. - Original shipping costs are not refunded. |
A Few Things to Keep in Mind
- Return shipping is the buyer’s responsibility. We recommend using a tracked service to ensure safe delivery. US customers will be offered a pre-paid label.
- Extra armbands and other accessories are not refundable.
- If your Tempdrop isn’t working properly, contact us first! We’ll guide you through a warranty assessment.
- Customs and import fees cannot be refunded.
- Return requests must be authorized by emailing support@temp-drop.com. Unauthorized returns will not be refunded.
Need help? Our support team is happy to assist—just reach out!
Manufacturer's Warranty
Tempdrop devices come with a standard one-year manufacturer's warranty. You can upgrade this to two years with the optional satisfaction guarantee add-on. The warranty starts from the date of purchase.
Armbands are covered under a three-month manufacturer's warranty.
Please contact us at support@temp-drop.com to troubleshoot any issues. All assessments are done remotely for your convenience. If we determine the issue is due to a manufacturing defect, we will exchange it and cover the shipping costs.
To initiate a claim under warranty, the following process must be followed:
- Open the Tempdrop app and click the "message" icon on the top left section of the main screen or through "contact support" in the app's menu. If you don't have access to the Tempdrop app, please email support@temp-drop.com. In your message, provide as much information as possible about the issue, along with screenshots, photos, and/or videos when appropriate.
- A remote assessment will be carried out to determine the cause of the fault.
- Incidents that fall outside the scope of the manufacturer's warranty include (but are not limited to) accidental user damage, loss, water damage, normal wear and tear, cosmetic damage, and incorrect battery placement.
- Where a user attempts to resolve the issue themselves without the guidance of a Tempdrop employee, the warranty will be void. Please do not open the Tempdrop for any reason other than to change the battery when prompted (following the guidance in the app menu) or at the direction of a Tempdrop team member.
Tempdrop Insurance
Protect your Tempdrop sensor against accidental loss or damage. Add it after purchase at any time.
Insurance T&Cs:
One-year renewable insurance against loss or accidental damage of your Tempdrop sensor.
- First claim replacement on your Tempdrop sensor is free.
- Additional claims within the same year are subject to an extra $49 fee for each replacement sensor.
- $19 processing fee for every claim.
- Armband replacements can be added to each sensor claim for an additional $9.
- Insurance cannot be added retroactively after loss or damage. Sensor activity will be checked before a claim is approved.
- The original sensor will become the property of Tempdrop and will be deactivated. If a lost sensor is found, it must be returned to Tempdrop.
To start an insurance claim, contact support through the Tempdrop app. Provide the insurance order number, user email address (app login), and details. To renew your insurance annually ($45), contact our team.