Orders are fulfilled in 1-3 business days. Please allow up to a week for delivery in the US, Europe, and Israel, and up to 2-3 weeks elsewhere. Unfortunately in some cases delivery delays may occur due to the current overload on delivery services. The above estimates still apply but please allow a little extra time.
Due to unreliable postal services in some countries a small $10 charge will be added to guarantee delivery by an insured service. These include:
- Saudi Arabia
- South Africa
Covid-19 delays and restrictions
At this time due to the backlog and delays, we are seeing significant delays to these countries:
- New Zealand
We may place your order on hold until a guaranteed delivery option can be arranged. We are monitoring the situation and will do our best to ship it as soon as possible.
Tempdrop offers a 1-year/365-day returns policy (refund of your purchase less a $15 handling fee*) with the purchase of either Tempdrop Confidence or Tempdrop Freedom. Tempdrop Basic is not eligible for a refund.
To initiate a return, contact Tempdrop customer service at email@example.com with your purchase information and the reason for your return. Sending a return without contacting us first may result in your refund being rejected.
Return shipping costs are the buyers responsibility.
*Any VAT portion charged during checkout is not refundable.
Once your return is received and inspected, we will send you an email to notify you that we have issued your refund, less the $15 handling fee, within 14 business days. Once the refund is processed, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We offer a one-year manufacturer's warranty for Tempdrop Basic, a two-year manufacturer's warranty for Tempdrop Confidence, and a three-year manufacturer's warranty for Tempdrop Freedom. Please contact us at email@example.com to troubleshoot the issue. If we determine the issue is due to a manufacturing defect, we will exchange it and cover shipping provided it falls inside the warranty window.