Tempdrop values all its customers - we know many companies say this but it was you, our customers, that helped us get started and continue to drive our innovation and growth - we will always do everything in our power to protect your privacy.
With recent events, many of you are concerned about the privacy of your data. As a result we have put together the answers to the most common questions you have asked us over the last few weeks.
Before we dive into the questions and answers, we want you to know that you own your data. You control the information and the level of detail you enter into the Tempdrop app.
We also want to preface these questions by saying we follow the European General Data Privacy Regulations (GDPR), which is considered to be not just the privacy of communication but also part of human rights law.
Who do you share our data with?
We share only essential information with service providers (not including sensor related data*), who assist us with the internal operation of providing the Tempdrop service. These companies are authorized to use your information ONLY as necessary, to provide these services to us and not for their own purposes.
- We may also share your data with relevant third parties IF you violate our terms of service.
*All sensor data is stored on our servers and our service providers do not have access to this data.
Tempdrop does not, has not, and will never sell your data, nor volunteer it to others.
Can I delete my data?
Yes! You can request to delete your data at any time. We comply with GDPR’s right to be forgotten guidelines.
There are 2 ways you can delete your data:.
- If you use iOS, we have enabled a “Delete my account" option in the app. This is instantaneous. This option is coming to Android soon.
IMPORTANT NOTE - doing this is irreversible! We cannot at any future time retrieve your account details. It removes all personal identification from the data, making it impossible for us to be able to ever identify it as your personal account data again.
After deleting it, if you decide to create a new account, you will not be able to use the same email address. You will need to sign up with a different email address.
2. You can email us to ask for your data to be deleted. This can take a minimum of 5 days to be actioned.
If I need to delete my data, what implications does this have for the Tempdrop algorithm?
If you choose to delete your account or put in a request for your data to be deleted this will also delete the algorithm learning too. You will need to go through the learning phase again - without the filtering variables for the first 15 days and up to the first 60 days of use of learning.
What steps are you taking to protect our personal data?
We enable you to control the information and level of detail you enter into the Tempdrop app. You can add as much or as little information as you wish. You can also continue to use your choice of charting app or the option to paper chart..
We have also enabled a 'Delete my account' setting for iOS users (Android is coming). Using this option is with immediate effect and is irreversible.
What if you are subpoenaed to provide a user's data?
Since our headquarters are in Israel, we are a foreign, non-US based company. This means that it is highly unlikely that we’ll ever be asked to provide access to an individual's data.
If in the unlikely event we are subpoenaed, we retain the right to refuse in order to ensure our users privacy won’t be harmed. Just to also add, the data we hold is in its raw form (without the chart) which will be of no use to a government official.
You can also choose to delete your data using the options mentioned previously.
Why is location tracking required for us to get our cycle info?
Location is an Android Bluetooth requirement. It is not something we specifically track.
If you have any additional questions you can reach out to our team via email or using our social media pages.